Utility Billing

Utility-billingThe City of Rogers utility billing provides billing for Rogers water, sanitary sewer, storm sewer systems, along with recycling and a basic charge which is based on meter size. Residential customers are billed every other month, and Commercial customers are billed monthly.

Properties are billed for water based on usage.  We bill in per thousand gallon units, example if your usage reads 6 you used 6 thousand gallons of water for that billing cycle.

The sewer is based on your 2 month winter reading (December - January or January - February depending on which bill cycle you are in) and set for the entire year. If you are gone for the months that we average your sewer, we will take a percent of your total average usage for the year. This way you are not paying sewer on water that you use outside during the summer (i.e. to fill pools, irrigation, watering plants, washing vehicles), you will also pay a base charge for sewer.  See the ordinance for current rates.

The recycling charge is a flat fee which is charged to every residence in the city. It is your choice to recycle or not, however this fee cannot be removed from your bill if you chose to not recycle.  

The storm sewer fee is different from the sanitary sewer in that it is the fee for water that runs off (water that travels thru the storm sewer system or drainage ponds). 

Never worry about late fees for utility billing. Sign up for  Direct Payment Plan (ACH).

Utility Rates

The following rates will be charged by the City of Rogers for sanitary sewer, water and storm water for usage commencing on January 1, 2019:

STORM WATER

ZONING DISTRICT

RATE

Agricultural

$0.00

Agricultural PUD, RE-2, & RE-5 Rural Properties

$4.05/per parcel per month

Residential Single Family R2, R2A Urban Properties

$4.19/per parcel per month

R-3 Mid-Density Residential

$4.10/per parcel per month for all sizes larger than 0.25 acres

$2.64/per parcel per month for 0.25 acres in size or smaller

R-4 Multi-Family Residential

$4.10/per parcel per month or $8.27/acre for parcels over 0.5 acres in size

plus $0.0005 per square foot of impervious area

B-1, B-2, B-3, BC, LI Retail/Commercial/Industrial

$5.50/per parcel per month or $10.81/acre for parcels over 0.5 acres in size

plus $0.0005 per square foot of impervious area

INST Institutional

$4.10/per parcel per month or $8.27/acre for parcels over 0.5 acres in size

plus $0.0005 per square foot of impervious area

Parks & Wetlands

$0.00

Special Industrial

$0.00

WATER

A. Fixed Charges

1. A monthly basic charge per meter size to cover fixed costs are as follows:

METER SIZE

 

BASIC CHARGE

5/8”

 3/4”

1”

1 ½”

2”

3”

4”

=

=

=

=

=

=

=

1.80/month

2.04/month

2.51/month

3.23/month

5.28/month

19.75/month

25.16/month

2. The annual charge for State mandated water testing fees per connection is $6.36 per year. A monthly equivalent is .53 cents per connection. This charge is in addition to the monthly basic charge.

B. Commodity Rate

A tiered monthly water (“commodity”) charge is as follows:

ZONING/GALLONS

WATER RATE

Residential

Tier 1             0-6,000 gallons

Tier 2             6,001-30,000 gallons

Tier 3             30,001-75,000 gallons

Tier 4             Over 75,000 gallons

 

Commercial

Tier 1              0-47,000 gallons

Tier 2             Over 47,000 gallons

 

    Metered Irrigation  

No Tier       0-999,999,999 gallons

 

$1.50/per 1,000 gallons

$1.85/per 1,000 gallons

$2.25/per 1,000 gallons

$3.00/per 1,000 gallons

 

 

$1.85/per 1,000 gallons

$2.25/per 1,000 gallons

 

 

$3.00/per 1,000 gallons

SANITARY SEWER

ALL ZONING DISTRICTS

RATE

Flat Fee

(Paid by all property owners)

$3.00/per month

Usage

$3.25/per 1,000 gallons

1. Residential property owners will have their sewer consumption in the summer capped at the winter usage known as “winter averaging”.
2. For residential property owners who have no winter water usage, the winter average would be based on 80% of the previous year’s actual water consumption for billing cycle.
3. New residential property owners would have their winter average set at the City’s residential average water consumption of 15,000 gallons per bi-monthly billing cycle until they are able to establish a winter average amount. For 2019, new owners would have their sewer capped at $54.75 per billing cycle.

Billing Cycle

a) Residential/Agricultural - Residential and agricultural properties will be billed on a bi-monthly basis.

b) Institutional/Commercial - Institutional and commercial/industrial properties will be billed on a monthly basis.

c) All payments shall be due on the 10th day of the month following billing.

Penalty

There will be added to the current billing, if not paid by the due date, a late charge of 1.5% for each month or part thereof calculated against the arrears.

Land Use/Billing Categories

City Staff is directed to review and identify the appropriate land use and billing categories for all property within the City. The billing category shall coincide with the actual use of the property.

Correction of Customer Overcharges and Undercharges

a) Adjustments and time limitation. When a determination is made that a customer’s utility account has been overcharged or undercharged for utility services (by reason of inaccurate metering, clerical errors, or other unintentional causes), the error shall be remedied as promptly as possible, and an adjustment shall be made for the dollar amount of the overcharge or undercharge for the time period that the erroneous charges occurred, not to exceed one year prior to the date that the City became aware of the error for undercharges, and two years prior to the date that the City became aware of the error for overcharges.

b) Refund for overcharge. When a customer has been overcharged, the overpaid amount shall be refunded to the customer by the City within sixty days of the calculation of the amount of overcharge, or a credit may be placed on the current bill at the request of the customer.

c) Collection of undercharge. When a customer has been undercharged, the customer shall be promptly notified of the cause and amount of the adjustment, and the undercharged amount shall be added to the customer’s utility bills (whether or not those bills are for the same property on which the undercharge occurred); at the discretion of the City, the undercharged amount may be paid to the City, without interest or penalties, up to a maximum period of twelve months, beginning with the next billing after the notification.

Certification Fee

At such time as a property is eligible for certification of utility charges, City staff may charge a certification fee of $50.00 to each account that qualifies for certification.

Contact Utility Billing

Utility Billing
763-428-0920

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F.A.Q.

How does a resident set up or cancel water services?

Please call City Hall (763-428-0920) for utility billing to set up or cancel service before moving in or out. This will allow us to calculate your bill accurately.

Am I billed for recycling even if I don't recycle?

Yes. Recycling is billed to every residential customer in the city. It is your choice to recycle or not, however no credits can be given for choosing not to recycle.

Do I have to pay sewer on water I am using outside in the summer?

No. Sewer charges are based on water usage for your winter reading, so that you are not paying for sewer on water you use outside in the summer months. This would include irrigation, watering of plants, washing vehicles, and filling swimming pools.

How can I pay my bill?

The City has several options for paying your utility bill:

· Drop boxes are located at 12913 Main Street (Senior Center)and 22350 South Diamond Lake Road (City Hall)

· Payments may be made at City Hall during regular business hours (8:00 a.m. to 4:30 p.m.)

· Online payments may be made via the City’s payment portal website (click “Pay Your Utility Bill” above). You can also opt out of paper bills and receive eBills.

· Direct payment plan (ACH), or automatic payments from your checking account are available by completing this form.

Are there late fees?

The City does charge a penalty for late payments. Any annual unpaid utility bills are assessable and will be applied to Hennepin County Property Tax statements with interest and possibility of additional fees.

How do leaks effect my bill?

Leaks can be costly, even the smallest leak can cause a spike in water bills. A pin hole size leak can amount to losing 185 gallons per day which is 5,550 gallons loss per month. It is highly recommended to have any leak repaired by a licensed plumber.

How much iron is in the water?

The iron ranges from 1.3 to 1.6 milligrams per liter.

What is the hardness of the water?

22 grains

How often do I receive my bill?

You will receive a bill every other month for residential customers and monthly for commercial accounts.

My bill has the "(e)" , what does that mean?

When looking at your bill if there is an (e) next to either number (previous usage, current usage) it indicates an estimated reading. If this happens for more than two consecutive bill cycles please contact City Hall at 763-428-0920 to schedule an appointment for investigation and or repair.

What is the storm water utility fee?

The storm water fee is different from the sanitary sewer in that, it is the fee for storm water runoff (water that travels thru the storm sewer system, ditches or drainage ponds). As with recycling, it is also charged to every residential and commercial customer. Residential customers are billed a flat fee, whereas commercial customers are billed based on a calculation of acreage and hard surface area

What is the Card that I received on my door for?

The utility department may leave a card for several reasons. The most common reasons is that there is a problem with us getting a meter reading and that you will need to call Public Works at 763-428-8580 to set up an appointment to have it repaired. It is important that you call as soon as possible to make sure that you are not having estimated readings for an extended period of time which may cause an over or under billing for your water.

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